Pricing
Simple monthly plans. No surprises.
One price covering hosting, security, backups and support. No setup fee, no VAT to add and no lock-in: cancel with 30 days' notice.
Starter
Managed hosting for a small site, looked after properly.
from£30/month
Get Started- Fast UK VPS hosting
- SSL certificate included
- Firewall and malware protection, 24/7
- Monthly backups
- Uptime monitoring
- Email support in UK business hours
- Changes at £50/hr, quoted first
Growth
A WordPress site we build and look after for you.
from£60/month
Get Started- Everything in Starter, plus…
- WordPress site — up to 10 pages
- Weekly backups
- SEO basics and Google Analytics
- Client portal for tickets and invoices
- Skywatch security reports in your portal
- Monthly report
- Reply within 8 business hours
Pro
For businesses that rely on their website every day.
from£250/month
Get Started- Everything in Growth, plus…
- Unlimited pages
- Daily backups
- SEO dashboard and Search Console
- Priority support within 4 business hours
- 2 hours of changes every month
- Monthly performance review call
- 1 White-Label Client Portal
Enterprise
Your own business portal or ERP, built and run for you.
from£450/month
Talk to Us- Custom portal or ERP, hosted and maintained
- Your website hosted too
- Daily backups and recovery
- 2-hour response in working hours
- 5 hours of support and changes every month
- Monthly strategy call
- Dedicated account manager
Bolt-ons
Add exactly what you need.
Every plan is protected and backed up. Bolt-ons let you see that work in your portal, or add more of it. Ask for one from your portal and it appears on your next invoice.
Skywatch
See the protection you already have: threats blocked, files watched and a plain-English report every month.
£5/monthIncluded on Growth and above
Analytics
See who visits your site, where they come from and what they read, inside your portal.
£5/monthIncluded on Growth and above
SEO Monitor
A weekly SEO score and your Google rankings. Step up to Improve or Accelerate when you want us making fixes.
£5/monthIncluded on Pro and above
Advertising Hub
Paid campaigns in one place: spend, leads and cost per lead.
£10/month
Insights New
AI business briefings every day, week, month and year, with Horizon risks and Opportunities.
£7.50/month
Insights Plus New
Everything in Insights, plus Ask your business, Competitor watch and a quarterly review.
£15/month
See everything pack
Skywatch, Analytics, SEO Monitor and Advertising Hub together.
£25 £15/month
SEO plans
Choose how hard we push.
Our SEO tool works at three speeds. Every change it makes is logged and measured against Google Search Console, so you can see what worked. Monitor is included on Pro.
Monitor
A weekly SEO score and Google tracking for 3 keywords. Nothing changes unless you ask.
£5/month
Improve
One automatic fix every four weeks, each measured on its own against Google clicks and impressions. 10 keywords.
£25/month
Accelerate
Up to three automatic fixes every fortnight, measured together, with daily rank checks on 25 keywords.
£60/month
Support packs
Regular time, every month.
For changes, new pages and new features beyond what your plan includes. Anything else is £50/hour and always quoted before we start.
Bronze
5 hours
£250/month
Silver
10 hours
£500/month
Gold
20 hours
£1,000/month
The small print, in plain English
- No VAT to add: Custom Launch is not VAT registered · £0 setup fee
- Invoiced monthly, payable within 14 days
- Cancel any time with 30 days' written notice
- Work outside plan scope quoted at £50/hr
- Support hours: Mon–Fri, 09:00–17:30 UK time
FAQ
Questions, answered.
Can't see yours? Email contact-us@customlaunch.co.uk and a real person will reply within 1 business day.
Do I need technical knowledge?
Not a thing. We handle everything — domain setup, hosting, maintenance, security and updates. Your job is running your business. Ours is making your website perform.
What is Skywatch and is it included?
Skywatch is our 24/7 security monitoring system. It watches logins, WordPress file integrity and WAF events, cross-referencing known malicious IPs from AbuseIPDB, AlienVault OTX, Spamhaus and Feodo Tracker. Every plan is protected by it. Growth and above also get the Skywatch dashboard and monthly security report in the portal; on Starter that view is a £5/month bolt-on.
What exactly is a white-label client portal?
It is your own branded client area — your logo, your colour scheme, on your domain. Your clients log in to see their invoices, support tickets, project progress, analytics, uptime and security in one place, and it looks like software you built. We build it, host it, secure it and keep it updated. It is included from the Pro plan upwards.
Can the portal match my brand properly?
Yes — logo, colour theme and domain are all yours, and we can build bespoke sections for the way your business actually works. There are ten ready-made colour themes from clean and clinical through to dark and industrial, or we can build one to your brand guidelines.
How quickly can my site go live?
A WordPress site can be live within 24 hours. Bespoke builds take 2–6 weeks. We give you a clear timeline on day one — no vague estimates.
Can I upgrade my plan?
Yes — upgrade any time and we'll pro-rate the difference. No upgrade fees. Many clients start on Starter and move up as they grow. Plans run month to month and can be cancelled with 30 days' written notice.
What if my site goes down?
UptimeRobot checks your site every 5 minutes. If it goes down you're alerted — and so are we. We target 99% availability each month, excluding planned maintenance, which we give you at least 24 hours' notice of. In business hours we reply within 8 business hours on Growth, 4 on Pro and 2 on Enterprise. Critical issues out of hours are covered within 24 hours on Growth, 8 on Pro and 4 on Enterprise.
When can I actually reach a human?
Email support runs Mon–Fri, 09:00–17:30 UK time, excluding UK public holidays. Skywatch monitoring runs 24/7 and will act on threats overnight, and Growth plans and above can escalate genuine outages out of hours through the emergency channel we give you at onboarding.
What is not included in my monthly fee?
Your plan covers hosting, security, backups, portal access and the support response times listed above. Pro includes 2 hours of changes a month and Enterprise 5 hours of support and changes. New development beyond that — a new feature, a redesign, a bespoke integration — is quoted separately at £50/hr, always agreed in writing before we start. Support packs (Bronze 5 hrs £250, Silver 10 hrs £500, Gold 20 hrs £1,000 a month) suit regular development.
Do you migrate existing websites?
Yes — we migrate your site, clean up issues, apply Skywatch and onboard you to the portal. Migration is free for annual sign-ups.
Get in touch
Let's build something brilliant.
Tell us about your project and we'll get back to you within 1 business day. Free consultation, no commitment.
- Emailcontact-us@customlaunch.co.uk
- ResponseWithin 1 business day
- Based inUnited Kingdom
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